Terms & Conditions

Forever Remembered operates this website and online store to provide personalized memorial products, custom signs, decorative items, gifts, and related services.

References to “we,” “us,” and “our” refer to Forever Remembered. References to “you” and “your” refer to website visitors, customers, account holders, and individuals who use our services.

You may use this website only for lawful purposes. You must not interfere with the website, attempt to access another person’s account, submit harmful files, or misuse any store function.

We aim to describe and display products as accurately as reasonably possible. Product images may show example personalization, available designs, colors, finishes, or display settings.

Minor differences may occur because of screen settings, lighting, materials, production methods, and product dimensions.

You are responsible for entering and reviewing personalization exactly as you want it to appear, including names, dates, spelling, capitalization, punctuation, uploaded images, sizes, colors, finishes, and design options.

Minor adjustments to spacing, scale, line breaks, or placement may be made when reasonably necessary to fit the selected design.

Prices are displayed on the website and may change according to size, finish, personalization, quantity, or other selected options. Shipping and any additional applicable charges are shown separately during checkout.

Submitting an order is a request to purchase the selected products. We may review an order for payment confirmation, product availability, personalization requirements, website errors, suspected fraud, or prohibited content.

Available payment methods are displayed during checkout. An order may be delayed, placed on hold, or cancelled if payment is incomplete, declined, reversed, or requires further verification.

If we cancel a paid order, the applicable amount will be refunded through an available payment process.

Personalized and made-to-order products require preparation before shipment. Processing and delivery times are estimates and may vary according to the product, order volume, personalization complexity, holidays, carrier operations, or circumstances outside our reasonable control.

Shipping charges are calculated using the products in your cart and the delivery address entered during checkout.

You are responsible for providing a complete and accurate delivery address. Incorrect or incomplete information may cause delays, failed delivery, return to sender, or additional charges.

When tracking is available, it may be provided through your order details or the contact information used during checkout.

Contact us as soon as possible if you need to correct personalization, change an option, update an address, or request cancellation.

We cannot guarantee changes or cancellation after production, fulfillment, or shipment has started.

Because personalized products are created using customer-submitted information, they are generally not eligible for return because of a change of mind, an incorrectly selected option, or information entered incorrectly by the customer, except where required by applicable law.

Contact us promptly if an item arrives damaged, defective, incomplete, incorrect, or materially different from the confirmed order details. Returns, replacements, and refunds are handled according to our Refund and Returns Policy.

Read the Refund and Returns Policy

You are responsible for keeping your account information accurate and protecting your username, password, and login session.

When uploading text, images, documents, or instructions, you confirm that you own the material or have permission to use it.

You grant us permission to resize, crop, format, reproduce, and process submitted material only as reasonably necessary to prepare the product, manage the order, provide customer support, or investigate an issue.

We may reject or cancel a request containing content that is unlawful, harmful, misleading, infringing, or inappropriate.

Website content, branding, photographs, artwork, product presentations, graphics, layouts, and design elements may be protected by intellectual-property laws.

Purchasing a physical product does not transfer ownership of the underlying artwork, website content, branding, or design rights.

Products should be installed, displayed, maintained, and used in a reasonable manner consistent with their description. Unless expressly stated otherwise, products are decorative and are not intended as structural, safety, medical, or protective equipment.

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses caused by misuse, improper installation, website interruption, carrier delay, or circumstances outside our reasonable control. Nothing in these Terms limits liability or consumer rights that cannot legally be excluded.

Information submitted through the website is handled according to our Privacy Policy.

We may update these Terms when our website, products, services, business practices, or legal obligations change. The current version published on this page applies to your use of the website, subject to applicable law.

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

Contact us if you have a question about these Terms, a product, personalization, your account, or an order. For an existing order, include your order number and the email address used during checkout.