Shipping & Delivery
Learn how processing times, shipping rates, tracking, and delivery are handled for personalized orders.
What to Expect
Each product may have different production and shipping requirements. The information shown in your cart and at checkout is based on the products selected and the delivery address entered.
Order Processing
Personalized products require preparation before shipment. Processing information may vary by product and will be shown on the applicable product page.
Shipping Cost
Shipping is calculated automatically using the shipping class assigned to the products in your cart and the delivery address entered at checkout.
Order Tracking
When tracking is available, the tracking details will be added to your order and sent to the email address used during checkout.
Delivery Address
Please review the recipient name, street address, city, state, and postal code carefully before placing your order.
How Shipping Is Calculated
Different product types may use different shipping classes. For example, a suncatcher may have a different shipping rate from a metal sign.
Example
- Suncatcher only → the applicable suncatcher shipping rate
- Metal sign only → the applicable metal sign shipping rate
- Suncatcher and metal sign in one order → one order-level shipping rate shown at checkout
- Two separate orders → shipping calculated separately for each order
Delivery Information
When will my order ship?
Your order will ship after production and preparation are complete. Personalized products may require additional processing compared with ready-made products.
Are delivery dates guaranteed?
Delivery estimates are provided for guidance. Actual delivery may be affected by carrier operations, weather, holidays, address issues, or other circumstances outside the production process.
Can I change my shipping address?
Contact us as soon as possible with your order number and the corrected address. An address change cannot be guaranteed after an order has entered production or shipment.
What if tracking shows delivered but I cannot find the package?
Check the delivery area, household members, neighbors, and any safe location used by the carrier. You may also contact the carrier using the tracking information. Contact us if further order information is needed.
What if my package arrives damaged?
Contact us promptly with your order number and clear photos of the product, external packaging, internal packaging, and shipping label.
Please Check Your Information
Customers are responsible for reviewing the shipping address and all personalization details before placing an order. Incorrect or incomplete information may delay production or delivery.
Have a Shipping Question?
Send us the product name, delivery destination, or order number so we can better understand your request.