Refund, Replacement & Returns Policy
Please review this policy carefully before placing your order, especially when purchasing a personalized or custom-made product.
Personalized and Custom-Made Products
Most products sold by TreasuredMade are personalized or made to order using customer-selected names, dates, messages, images, sizes, colors, designs, and other options.
Because each item is created specifically for your order, we generally cannot accept returns, exchanges, cancellations, or refunds due to a change of mind, an incorrectly selected option, or information submitted incorrectly by the customer.
Please review all personalization, spelling, product options, shipping details, and uploaded images carefully before completing your order.
Issues We Can Help With
Please contact us if your order has one of the following issues:
- The product arrived damaged, defective, broken, or significantly scratched.
- You received the wrong product, design, size, or variation.
- The personalization produced does not match the information submitted with your order.
- The product has a significant printing or manufacturing defect.
- Printing is significantly blurred, faded, pixelated, or peeling.
- Part of your order or an included accessory is missing.
- The package was confirmed as lost in transit.
- Tracking has stopped updating beyond the applicable carrier investigation period.
- Tracking shows delivered to the wrong address due to a confirmed carrier error.
- Tracking shows delivered but the package cannot be located after reasonable delivery checks.
All requests are subject to review and verification before a replacement or refund is approved.
Reporting Damaged or Defective Products
For products that arrive damaged, defective, broken, or significantly scratched, please contact us within 7 calendar days after delivery.
Please include:
- Your order number.
- The email address used for your order.
- A clear description of the issue.
- A photo or video showing the complete product.
- Close-up photos or video clearly showing the damage or defect.
- A photo of the shipping label and packaging, whenever available.
Please keep the product and packaging until your request has been reviewed.
Reporting Incorrect or Manufacturing-Related Products
For incorrect products, incorrect designs or sizes, significant color discrepancies, print-quality problems, peeling prints, missing items, or missing accessories, please contact us within 10 calendar days after delivery.
Photos or videos of the product and shipping label may be required to verify the issue.
If the issue is confirmed to have resulted from production, fulfillment, or another error for which we are responsible, an appropriate replacement or refund may be provided.
Color and Appearance
Colors shown on a screen may differ slightly from the finished product because of monitor settings, lighting, product materials, and printing methods.
Small and expected color differences are not considered defects.
If the finished product has a significant color discrepancy beyond normal production variation, please contact us within 10 calendar days after delivery so we can review it.
When Replacement or Refund Is Not Available
A replacement, refund, or exchange is generally not available when:
- The customer changes their mind after the order has entered production.
- The customer selected the wrong product, size, color, design, style, animal, finish, or other option.
- The customer submitted incorrect names, dates, spelling, messages, addresses, images, or personalization.
- The shipping address provided with the order was incorrect or incomplete.
- The original uploaded image or artwork was too low quality to produce a better result.
- The product has normal variations described on the product page.
- Colors differ slightly because of screens, lighting, materials, or normal printing variation.
- A request is submitted after the applicable reporting period without circumstances requiring otherwise under applicable law.
- The product was altered, installed incorrectly, intentionally damaged, or misused after delivery.
Available Resolutions
After reviewing and verifying your request, we may provide one of the following resolutions depending on the issue:
Replacement
A replacement product may be produced and shipped at no additional product cost when an eligible production, fulfillment, or shipping issue is confirmed.
A replacement is a newly produced order and will require normal production and shipping time.
Full Refund
A full refund may be issued for eligible cases where the issue is verified and a refund is determined to be the appropriate resolution.
Partial Refund
A partial refund may be offered when only part of an order, an accessory, or a portion of the product is affected.
The resolution offered will depend on the specific circumstances and the results of our review.
Returns
Please do not return a product unless we specifically ask you to do so.
Many personalized-product issues can be reviewed using photos, videos, shipping information, and order details without requiring the product to be returned.
If a physical return is required, we will provide instructions before the item is sent.
Returns sent without prior authorization may not be accepted.
Refund Processing
Approved refunds will normally be issued to the original payment method used for the order whenever possible.
After we process a refund, the time required for the funds to appear in your account depends on your bank, card issuer, PayPal, or other payment provider.
We cannot control processing times imposed by third-party payment providers.
Order Changes and Cancellations
Contact us as soon as possible if you need to change personalization, update an option, correct a shipping address, or cancel an order.
Because personalized products may enter production shortly after an order is placed, changes and cancellations are not guaranteed once production has started.
Once an item has been printed, produced, or shipped, the order normally cannot be canceled.
A cancellation request does not take effect until we confirm that the order was successfully canceled.
How to Submit a Request
Please use our Contact Us page and provide:
- Your order number.
- The email address used during checkout.
- A description of the problem.
- The required photos or videos.
- Photos of the shipping label or packaging when applicable.
We may request additional information when necessary to verify the issue with the product, fulfillment process, or shipping carrier.
Questions Before Ordering?
If you are unsure about personalization, product options, image quality, sizing, or shipping information, please contact us before placing your order.
We are happy to help you confirm the details before your personalized product enters production.