Privacy Policy

TreasuredMade operates this website and online store to provide personalized memorial products, custom metal signs, decorative items, gifts, and related services.

References to “we,” “us,” and “our” in this Privacy Policy refer to TreasuredMade. References to “you” and “your” refer to website visitors, customers, account holders, and individuals who contact us.

The information we collect depends on how you use the website and which services you request.

Information You Provide

• Name, email address, phone number, billing address, and shipping address
• Account registration and profile information
• Products, quantities, variations, and options selected
• Names, dates, messages, and other personalization text
• Size, color, finish, design, background, or animal selections
• Images or documents uploaded for personalization or customer support
• Order information and special instructions
• Contact messages, attachments, reviews, and feedback

Information Collected Automatically

• IP address and approximate location
• Browser, device, and operating-system information
• Pages viewed and actions taken on the website
• Login, account, cart, checkout, and wishlist activity
• Cookie and session information
• Technical logs used for security and troubleshooting

When you place an order, we collect and use the information required to confirm the purchase, preserve your selected options, prepare the personalized product, process payment, calculate shipping, deliver the order, communicate with you, and provide customer support.

Personalization information may include names, dates, memorial messages, family names, special instructions, selected sizes, colors, finishes, designs, animals, backgrounds, uploaded images, and other product-specific choices.

This information may remain connected to your cart, order, customer account, or support record so the selected customization can be produced, reviewed, and supported correctly.

Please provide only information, images, and documents that you have permission to use. You are responsible for reviewing submitted personalization details before completing your order.

The website may also store information needed to maintain shopping-cart contents, selected variations, personalization entered before checkout, wishlist selections, login sessions, account preferences, and checkout progress.

Wishlist information may be stored through your browser session or associated with your account when you are logged in.

You are responsible for keeping your account login details confidential and for notifying us if you believe your account has been accessed without permission.

When you contact us, we may collect your name, email address, order number, inquiry topic, message, attached files, and other information you choose to provide.

We use this information to understand your request, respond to questions, provide order support, review personalization concerns, investigate product or delivery issues, and maintain an appropriate record of the communication.

Messages and uploaded files may be stored within our website administration system so that we can manage requests and provide consistent customer support.

Please avoid submitting sensitive personal information that is not necessary for your request.

The website may use cookies and similar browser technologies to support essential store functions, remember customer preferences, maintain secure sessions, and improve website performance.

• Keeping products in the shopping cart
• Remembering selected product options
• Maintaining login and account sessions
• Saving wishlist selections
• Preserving checkout progress
• Protecting forms and account access
• Remembering website preferences
• Preventing fraud, spam, and misuse
• Identifying technical errors

Some cookies are necessary for the website and online store to operate correctly. Blocking essential cookies may prevent certain functions from working as intended.

• Operate and maintain the website
• Provide products and customer services
• Process and manage orders
• Prepare personalized products
• Preserve selected product options
• Calculate prices and shipping
• Process payments and approved refunds
• Deliver orders and provide tracking information
• Communicate about orders and customer requests
• Manage accounts, carts, and wishlists
• Review uploaded personalization materials
• Prevent fraud, spam, misuse, and security threats
• Troubleshoot technical problems
• Maintain accounting and transaction records
• Comply with legal obligations
• Establish, exercise, or defend legal claims

We aim to collect and use only the information reasonably necessary for these purposes.

Payments are processed through the payment methods made available during checkout. Payment service providers may receive information required to authorize, verify, process, refund, or investigate a transaction.

We may receive transaction details needed to confirm payment, manage the order, issue an approved refund, prevent fraud, and maintain financial records. We generally do not store complete payment-card numbers on our website.

Information necessary to prepare and deliver an order may be shared with production, fulfillment, shipping, and delivery providers.

• Recipient name
• Delivery address
• Contact information
• Order contents
• Product and package information
• Selected shipping method
• Tracking information
• Delivery instructions

This information is used only as reasonably necessary to prepare, transport, track, and deliver the order or provide related support.

We may share information with service providers when reasonably necessary to operate the website, complete an order, provide customer support, protect the store, or comply with legal obligations.We may receive transaction details needed to confirm payment, manage the order, issue an approved refund, prevent fraud, and maintain financial records. We generally do not store complete payment-card numbers on our website.Information necessary to prepare and deliver an order may be shared with production, fulfillment, shipping, and delivery providers.

• Payment service providers
• Production and fulfillment partners
• Shipping and delivery providers
• Website hosting and infrastructure providers
• Email and communication service providers
• Security, backup, and technical-support providers
• Accounting, legal, and professional advisers
• Authorities, courts, or regulators when legally required

Service providers receive only the information reasonably necessary to perform their services.

We may also disclose information when we believe disclosure is necessary to protect customers, prevent fraud, investigate misuse, enforce our policies, or comply with applicable law.

We do not sell personal information in exchange for money.

Images and documents submitted for personalization or customer support may be stored with the related cart, order, account, or support request.

• Prepare a personalized product
• Review customer instructions
• Confirm submitted customization details
• Respond to a customer-support request
• Investigate damage, defects, or order errors
• Maintain an appropriate order record

You should not upload material that is unlawful, harmful, or used without the necessary permission.

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

• Whether an order is active or completed
• Production and personalization requirements
• Customer-support needs
• Account status
• Payment and accounting obligations
• Tax and transaction-record requirements
• Fraud prevention and website security
• Returns, refunds, disputes, or legal claims
• Other applicable legal obligations

Some information may remain in backups, transaction records, or archived systems for a limited period after it is removed from active use.

Depending on your location, you may have certain rights concerning your personal information.

• Access to personal information
• Correction of inaccurate information
• Deletion of certain information
• Restriction of certain uses
• Objection to certain processing
• A copy of information in a portable format
• Withdrawal of consent where processing relies on consent

Certain information may need to be retained when required for completed orders, accounting, taxation, fraud prevention, security, disputes, or other legal obligations.

To submit a privacy-related request, use the Contact page. We may request reasonable information to verify your identity and protect customer information before completing the request.

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, alteration, disclosure, misuse, or loss.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

You should use a strong password, protect your login information, and avoid submitting unnecessary sensitive information through website forms.

The website may contain links to external websites or use services operated by third parties.

This Privacy Policy applies only to Forever Remembered. External websites and service providers are responsible for their own privacy and security practices.

We encourage you to review the applicable policies before submitting information to an external website or service.

This website and its products are intended for adult customers and are not directed toward children.

We do not knowingly request that children create customer accounts, place orders, or submit personal information without appropriate involvement from a parent or legal guardian.

If you believe that a child has submitted personal information improperly, please contact us so the matter can be reviewed.

We may revise this Privacy Policy when our website, services, business practices, or legal obligations change.

The current version published on this page will apply to your use of the website. You may review this page periodically to remain informed about how information is handled.

For questions about this Privacy Policy, personal information, a customer account, an order, or a privacy request, please contact us through the website’s Contact page.

We may ask for your name, email address, order number, or other reasonable information needed to locate the relevant records and verify the request.